The original purchaser will be responsible for the cost of mailing the product to Yakima. Upon contacting Yakima directly, a Yakima technician will provide the original purchaser with appropriate instructions for returning the product to Yakima. If the original purchaser is unable to contact the Yakima dealer or the dealer is not able to remedy the defect, the original purchaser should contact Yakima by e-mail at: or phone 888.925.4621 for instructions.
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If a product is believed to be defective, the original purchaser should contact the Yakima dealer from whom it purchased the product, who will give the original purchaser instructions on how to proceed. This Yakima warranty does not cover any damage to non-Yakima products transported using Yakima products or used in conjunction with Yakima products.
In addition, this warranty does not cover problems resulting from conditions beyond Yakima’s control including, but not limited to, theft, misuse, overloading, or failure to assemble, mount or use the product in accordance with Yakima’s written instructions or guidelines included with the product or made available to the original purchaser. This warranty does not cover problems caused by normal wear and tear (including, but not limited to, scratches, dents, tears, or aesthetic oxidation of surfaces, or natural breakdown of colors and materials over extended time and use), commercial use, accidents, unlawful vehicle operation, or modifications or repairs not performed or authorized by Yakima. Yakima may elect, at its option, not to repair or replace a defective product, in which case Yakima will issue to the original purchaser, at Yakima’s option, either a refund equal to the purchase price paid for the product, or a credit to be used toward the purchase of new Yakima products or rack components. Subject to Yakima’s inspection of the product, Yakima will remedy defects in materials and/or workmanship by repairing or replacing, at Yakima’s option, the defective product without charge for parts or labor, subject to the limitations and exclusions described in this warranty. This warranty terminates when the original purchaser sells or otherwise transfers the product to any other person. (“Yakima”) for the benefit of the original retail purchaser (“original purchaser”) for the time periods specified below. This limited warranty covers Yakima-brand products and rack components manufactured by Yakima Products, Inc. We’ve Got Your Back Warranty Yakima Limited Warranty please register below and contact your local distributor for any warranty related support. You warrant that this product will be used solely for personal, family and householder purposes and that it will not be used for business or commercial purposes.Īt this time we can only service and support warranty registrations with a U.S. You could register up to five products at one time. Additionally, in the rare event, we discover an issue with your product, we can quickly contact you with a resolution. Being able to access the boot of the car with the bikes on the rack was very convenient and loading/unloading was also straight forward.Register your Yakima products below to activate your Limited Lifetime Warranty.ĭoing so will ensure your purchase information is stored in our database and easy to find should you have a warranty issue. It is a 3-bike rack, and while I only took 2 bikes this trip, there was sufficient room for a 3rd in the middle. The engineering/design is great and this particular model is worth the extra for the options of taking DH or eBikes as well as other bikes (we had 1x 27.5inch and 1x 29er). I took it on its maiden 1,000km voyage and it lived up to the reputation that Thule has - the bikes didn't move an inch and it was a very smooth ride. I cannot fault their attention to customer detail (especially for an online order) and level of customer service.Įverything went to plan and the rack was shipped and arrived immediately (once back in stock).
They were very focused on making sure my requirements were met, offering me alternatives throughout the whole process if I needed a rack sooner than they could get it back in stock. I chose to wait for the rack, and they were in constant communication throughout the process, with regular updates. They contacted me straight away to advise there was a delay with delivery and offered me a number of different options. I ordered a Thule VeloSpace XT 3 Bike Carrier 939AU from Roof Rack Store online.
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